I was just looking at a site that sells package bees and was reading the shipping information regarding filing a claim in the event of a dead package arriving. It said to inform the postmaster immediately and not to accept the package and fill out the appropriate form. It went on to state that they (the company) was not responsible for the bees after you took them home. (Ok so far, I can go along with that) But then it said that includes a dead queen and there was not any queen replacement guarantee. So how in the world am I supposed to inspect a queen that is surrounded by a 3lb mass of bees in a queen cage, in a package with attendants at the Post Office without opening it up and being further banned by the Post Master from ever returning again (heckuva run on sentence and I apologize). That may be the norm, but it is the first time I have ever read it under someones shipping terms. And I'm sure package suppliers are being constantly ripped off from fraudulent claims, I just thought that would be a pretty amusing scene to unfold at the Post Office.