I am wondering if anyone else here has had any problems with the woodenware they get from them.
I have had several supers come with chunks of wood missing out of the top of the supers where its rabbited, and also big scrapes on the tops of the supers, the wood is splintered in spots.
What grade did you order? It sounds of it they sent you budget (factory 2nds). There are essentially 3 grades of boxes, The highest grade goes my different names depending on the supplier, the middle grade is usually called commercial, and the rejects are called budget. The prices for the wood quality are reflected by the prices. If you didn't specify a qualifty or price range (same thing) the default is almost always commercial. If you ordered commercial and got budget you have a legitamate complaint. Check you invoice.
I ordered the cypress. The did have 3 others in different grades of pine like you said on their website. I went with the cypress though.
I almost think there is some kind of dysfunction in the equipment they are using to mill the wood or the person operating it.
Its like the end pieces that are nailed into eachother at the corners are shredded.
I am not saying all of them came like this, in the last two weeks it has been like 6 or out of 14.
I don't mind sanding out imperfections in the wood, but some of these end pieces would have to be sanded pretty deep to get rid of the splintering wood and then would leave a decent size gap in between that one and the super above it.
I would have to sand those pieces down too or when I scrape wax or whatever off the edges those splinters of wood would scrape right up with it.
I know the woodenware will get beat on and worn over the years, I just don't want to have to start right out like that from the beginning.
The other equipment was fine and I let them know that I just wanted them to be aware that this is the second time its happend.I think they are good people to work with and I didn't want to be critical about it so I just explained it and asked if there was a mechanical issue or just my dumb luck lately.
I thought cypress was suppose to be a decent wood, but maybe I will switch over to another kind next time I order. Not sure. I guess I will see what they say.
I think you are right Greg, they seem decent. I really don't expect anything from them, I wanted to let them know since I have an upcoming order and I don't want anymore unreasonably dinged up supers.